CUSTOMER CARE

We’re sorry that we have not met your expectations and that you’re not happy with our service.

You can contact us by telephone, email or post choosing from one of the following options:

Call Us: 01243 582767

Email Us:  [email protected]

Write to Us:

Middleton Garage Ltd

169 Middleton Road

Bognor

West Sussex

PO22 6DF 

COMPLAINTS REGARDING DATA 

If you need to contact us about this notice or any matters relating to the personal information we hold on you, you can write to the Data Protection Officer, Middleton Garage Ltd

OUR FINANCE COMPLAINTS HANDLING PROCESS

We value all our customers and aim to provide a first class service at all times, including in complaints handling. This page outlines our complaints handling process for finance  complaints which are products regulated by the Financial Conduct Authority.

All complaints received are treated with confidentiality and in accordance with the requirements of data protection legislation. We will always strive to investigate and resolve your complaint promptly and fairly and as a minimum, we will ensure that we: 

Acknowledge your complaint in writing within 5 working days of receipt

Investigate your complaint fully and impartially obtaining all information as necessary

Within 8 weeks we will write to you with either a final response confirming the outcome of our investigation, or a response which confirms the progress of our investigation detailing the reasons for delay.

Our final response to you will set out our final view on the issues raised in your complaint and tell you whether we are accepting or rejecting your complaint. In both circumstances, we shall provide a full explanation of how we have reached a decision.

If once you have received our final response or after eight weeks, you are not satisfied with our response, you may have the right to refer your complaint to the Financial Ombudsman Service. You must do so within 6 months of our final response to you.

The Financial Ombudsman Service is a free, independent service available to customers who have a complaint about a financial product or service. The address, website and contact details of the Financial Ombudsman Service are as follows:

Website: www.financial-ombudsman.org.uk

Address: The Financial Ombudsman Service, Exchange Tower, London E14 9SR

Email: [email protected]

Telephone: 0800 023 4567 or 0300 123 9123

For more information please read the Financial Ombudsman’s leaflet “Your Complaint and the Ombudsman” which is available at: www.financial-ombudsman.org.uk/publications